Essential Windsor ACN 143 142 607 (People for Plants), the operator of www.peopleforplants.com.au (the Website), and our related entities recognise the importance of privacy protection and comply with the National Privacy Principles (as amended or replaced from time to time) set out in the Privacy Act 1988 (Cth) (the Act).
As we are an Australian company, you are protected by Australian privacy laws. If you’d like to know more about data protection generally, there is information available from the Australian Information Commissioner at the following website - www.privacy.gov.au
What types of personal information do we collect?
Personal information we collect from you will depend on how you use the Website including if you have registered an Account or if you are just a visitor to this Website. Personal information we collect from you may include your name, email address, postal address, telephone number/s, Website Login Details, credit card number and expiry date, Paypal account details and information required for payment for Products and Services provided by us through the Website. We will collect your name and email address if you wish to register an Account to order and purchase Products or use the Services via the Website.
How do we use your personal information?
- to register you to use the Website;
- to provide you with information you request about us or the Products or Services we offer through the Website;
- to supply Products and Services you request from time to time;
- to manage the Website (including your Account);
- to process and obtain payment for any Products or Services you order from us through the Website;
- to arrange manufacture and delivery of Products or Services you order from us through the Website;
- to understand your needs and Website usage to help us improve the Website, our marketing or the way we do business;
- if necessary, to verify your identity or age (i.e. over 18); and
- to contact you for direct marketing and promotional purposes including providing you with information about products, services, events and special offers offered by us and third parties, unless you tell us that you do not wish to receive this type of information.
From time to time we may also ask you to participate in surveys or questionnaires. These help us to improve our levels of service and to maximise the opportunities and benefits you can enjoy.
We may send you electronic messages updating you about products, services, events, offers and special offers. We will only send you such electronic messages if you have consented to receive them or it can be inferred from your existing business or other relationship with us, that there is a reasonable expectation of receiving those electronic messages. All electronic messages will identify us.
How do we use information that is not personal information?
From time to time we may sell or disclose information you provide us that is not personal information or does not disclose your identity to any person for any purpose at our sole discretion, including to people or companies located outside of Australia. For example, we may sell, disclose or use information you provide us that is not personal information to determine what advertising, promotional materials, products or services are likely to be of most interest to you or other Website visitors and to assist merchants and other third parties to monitor general consumer trends in various areas.
How do we collect your personal information?
We collect your personal information from information you provide directly to us when you set up an Account and register to use the Website, pay for a Product or Service provided by the Website, contact us, participate in surveys or questionnaires and from information you post to the Website from time to time.
What happens if you don't provide us with the information we require?
If you don’t provide us with certain information, we may be unable to provide you the information, Products or Services you wish to buy or receive.
Personal information security
We will take reasonable steps to ensure your personal information is protected from risks such as loss, unauthorised access or use, destruction, modification or disclosure. Aside from the disclosure or transfer of your personal information to our Distributors (see “Where your information is stored” below), we only permit our authorised personnel to access your personal information.
The Internet is not a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorized access, use or modification of that information.
Payment card information
We may keep a record of your credit or debit card number if you pay us directly for Products or Services. We may not accept or permit direct payments to us, at our sole discretion. We will not keep a record of your credit or debit number if you pay for Products or Services via the secured third party payment service providers used by the Website, such as Paypal.
Using 3rd parties to process your information or provide services
We may use third party companies (third party service providers) to manage information that you provide and we do use a secure third party service to process payments (currently Paypal). Aside from the disclosure or transfer of your personal information to our Distributors (see “Where your information is stored” below), when we use third party service providers, we seek to keep the amount of personal information they hold to a minimum and obviously use reasonable efforts to make sure they are as careful with your information as we are.
Where your information is stored
Your rights of access and correction
You have the right to access personal information which we have collected from you within the requirements of the Act.
We may withhold or refuse you access to your personal information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person.
We may charge you a reasonable fee to access your information as permitted by applicable law.
How can you stop receiving marketing information?
Where marketing information is forwarded to you via electronic messages, there will be a functional ‘unsubscribe’ mechanism contained in the message.
If you no longer wish to be contacted by us or receive such marketing information, you can advise us by:
- emailing us at CustomerService@peopleforplants.com.au; or
- clicking the ‘unsubscribe function’ (where marketing information is sent electronically).
We will keep a record of your request to ensure you do not receive that information in the future.
You cannot refuse to receive information which we are required to provide you by law.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|